Returns & Exchanges
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the original tag attached.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
customerservice@enslavedclothing.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Items purchased with a discount code are sale items and may only be returned for store credit.
Exchanges (if applicable)
If you need to change sizes, please return the item to us, along with a note stating the size you need in exchange. Make sure to include your original receipt, or at least your order number on the note, so we know where to send the exchange. Our return address for exchanges and refunds is:
NSLVD RETURNS
#157
3511 SE J STREET SUITE 9
BENTONVILLE, AR 72712
Shipping
To return your product, you should mail your product via USPS (US Postal Service only) to:
NSLVD RETURNS
#157
3511 SE J STREET SUITE 9
BENTONVILLE, AR 72712
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your total purchase price AFTER the refund drops below the FREE SHIPPING order amount ($50 for US orders), the standard shipping fee of $7 will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damaged/Defective Items
If you receive a defective or damaged item, please let us know BEFORE removing the tags or wearing. We will cover the expenses to get you a replacement item w/o the defect and/or damage. Once the tags are removed, or the item has been worn, we cannot accept returns.
Returns for refund that total $150 or more will be charged a 20% restocking fee.